LeanOhio

At the Nov. 10 committee Session the Mayor discusses how a team comprised of the City Directors and an outside third party spent the fall streamlining the Planning Commission application process. This was a result of their training with LeanOhio. “The mission of LeanOhio is to make government services in Ohio simpler, faster, better, and less costly. Using continuous improvement methods such as Lean and Six Sigma, Ohio's state agencies are cutting red tape, removing inefficiencies, improving customer service, and achieving measurable results.” 

Maybe now that the team has streamlined that process they can focus on the “improving customer service” aspects of the mission.